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Two years later, I recieved a call from Jim.  He informed me that the bar stools that he had purchased were coming apart on him.  I was distraught.  I asked him what he wanted us to do, with some trepidation; I had visions of packing and shipping forty barstools back and forth across the country, at great effort and expense.  Jim put my fears to rest.  "Send me forty more," he said.  ""My customers are really hard on furniture, but everybody really loves those barstools.!!"  We agreed to make a few design changes, in the hope of more durability. 



We made the next forty, and sent them off, with gratitude for such a good sized order, and a sigh of relief for what might have been. 



Just a couple of weeks ago, seven years after the second order, Jim called again.  "I need forty more barstools"  Jim said. "They lasted over seven years this time, and they still generate a lot of admiration from my customers."  We are hard at work, as we speak building the latest version of our barstools for Jim. 


I was so impressed by Jim's loyalty to our product that I have invited him to come visit us in Oregon.  I even offered to put him up in our log home during his stay.  My wife and I live in a five bedroom log home outside Cave Junction, in Southern Oregon.  We built the log home when we had six children at home, and moved in thirty years ago.  All of the children have graduated from college, and scattered to the winds.  My wife and I are rattling around in that cabin like marbles in a dish, so we have lots of room for company.  I hope Jim takes me up on my offer, but, if he is as busy with his business as I am with mine, he probably doesn't take a lot of vacations.



Delbert Kauffman]]> 4/1/2008 3:46:00 PM http://blog.8pixel.net/?view=plink&id=116 116 3/19/2008 4:23:00 PM http://blog.8pixel.net/?view=plink&id=114 114 ]]> 9/5/2006 8:18:00 PM http://blog.8pixel.net/?view=plink&id=111 111